Have the worst week ever?
3 days ago • 2 min readHey Leader, I recently had a bad week. I wanted to share it with you in case you've had a bad week, too. I was stressed, exhausted, and nothing was going right. I was trying to do too many things; I was trying to move, work, and socialize with no breaks. "I'm fine," I thought. "No problemo." But then I kept effing up. Little things, but out of the norm for me. Then I got scammed. Well, it turned out not to be a scam, but I was so sure at first that I canceled my credit card and froze my...
READ POSTHow to see the good
24 days ago • 2 min readHey Leader, As we progress in our careers, we get really good at seeing the small things that are wrong in our stores. Mannequin not layered. Wrong hanger used. Incorrect markdown sticker. It can be so easy to walk in and start rattling off all the misses. All while your leadership team is standing there with their eyes to the floor, just wishing you'd point out something good. So, let's step back. How do we coach without crushing spirits? Here's what I would do when visiting stores. You can...
READ POSTNo, you don't suck at your job. It's going to be a weird year.
3 months ago • 6 min readPhoto by Hadi Slash on Pexels Hey Leader, I published this article on my Substack, The Voice of the Frontline, a few weeks ago. I'm sending it to you now because I want to make sure you read it. This year will be weird for all of us. But in retail, it will be extra weird. I want you to have all the facts and have an action plan, so here it is. Take care of each other and remember - you can hit reply to this email and ask me anything. Heads Up, Retail Leaders: It's Going to Be a Weird Year For...
READ POSTTeach everyone everything. For real.
3 months ago • 3 min readPhoto by Steven Aguilar on Unsplash Hey Leader, As a store manager, I taught my team how to do everything. There were very few things that only I could do. I wrote the schedules. I made sure people were being paid correctly. I signed off on new hires. But run-of-the-mill daily tasks can usually be handled by anyone. Heck, I even taught some of my salespeople how to call IT and troubleshoot problems. They always asked me first. I'd see what I could do, but then I'd tell them to call and tell...
READ POSTPre-Sale Alert! Get the Leadership Course for HALF PRICE!
4 months ago • 1 min readHey Leader, The wait is over! The Retail Leadership Compass: Find Your True North is in pre-sale! This is a leadership styles training for retail leaders. For a limited time, you can get the entire course for just $72 (that's 50% off the regular price of $144!). This fun & effective mini-course includes: Short, punchy video modules on 4 distinct leadership styles Downloadable PDF + Leadership Styles Quiz Actionable strategies you can implement immediately And much more! This pre-sale price...
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