The visit is on the calendar. Now what?

You found out this morning. The regional manager — or the DM, or the VP, or someone from corporate — is coming in. The date is on the calendar. Suddenly, everything you've been meaning to get to feels very, very urgent. Here's the thing about corporate visits: retail is chaotic. You can't control everything. You can't guarantee a perfect day. But you can control whether you're prepared — and prepared leaders don't just survive visits, they own them. After 25 years leading retail teams, here's...