The only manager in the building

One afternoon, late in the fall, I was running the floor. A rush came out of nowhere, you know how it goes. I was the only manager in the building, and everything landed on me at once. A cashier needed an override. A customer was on hold on the phone. The shoe department needed backup. FedEx had just rung the back doorbell. I was headed to the register when another customer asked me for a women’s shoe. I froze. My brain shorted out for a second, and I just didn’t have words. I finally got...