On-the-floor employee recognition

I overheard this on a retail floor last weekend. A manager, to one of his associates: "Thank you so much for your patience with that customer. You did a phenomenal job. Enjoy your break." That's it. That's the whole exchange. These seemingly small moments are what drives engagement and retention. They make you approachable. They make your teammates feel seen. When you do this regularly, you build a bench of talent. Corporate often builds recognition platforms for this like...