Harsh truth: I score low on empathy

Photo by Brandon Martinelli on Unsplash Hey Retail Leader, Have you heard of the book The Attributes by Rich Diviney? I'm a fan. Diviney is a leadership expert and former Navy SEAL. After he was a SEAL, he had the very hard job of deciding which candidates made it through training to become part of the Navy SEAL Team. He and his colleagues came up with a list of attributes. There are 41. We all possess all the attributes, but we are inherently better in some categories than in others. The big...